> For the complete documentation index, see [llms.txt](https://gitbook-docs.trainyourears.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://gitbook-docs.trainyourears.com/troubleshooting/preferences.md).

# Reset Preferences

Sometimes things can go wrong and you may want to reset the preferences to see if it helps. Or maybe you want to start again from scratch.

{% hint style="info" %}
Remember to export any exercise you want to preserve before resetting the preferences.
{% endhint %}

## PC (Windows)

Go to `C:/Users/YOUR-NAME/AppData/Roaming/Cycling'74/` and delete the `TrainYourEars EQ Edition 2` folder.

![](/files/-LNZh0MdaQ--w2yHA2Gb)

The folder `AppData` is hidden, but you can see it activating `Hidden Items` in the `View` menu.

![](/files/-LNZh0MfvKz_QmqheMgN)

Finally, empty the Recycle Bin.

## Mac (OSX)

Go to `Delete the folder /Users/your-name/Library/Application Support/` and delete the `TrainYourEars EQ Edition 2` folder.

![](/files/-LNZh0MhliWBakRlDZk5)

Library is a hidden folder but you can open it using the Finder option `Go->Go to Folder...` and entering `~/Library/Application Support`.

![](/files/-LNZh0MjFEQDFbGcDq-_)

![](/files/-LNZh0MlY0z1rB4F8PAz)

Finally, empty the Recycle Bin.